Shipping policy

Welcome to Funnova! We're committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 5–10 business days
  • Canada: 5–10 business days
  • United Kingdom: 5–12 business days
  • Europe: 7–15 business days
  • Australia & New Zealand: 8–12 business days
  • Rest of the World: 10–25 business days

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, Funnova may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (when available). Tracking information may take 24–72 hours to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Funnova is not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging so we can assist you promptly.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team through the contact page on our website or by email.

Thank you for shopping with Funnova! We appreciate your trust and look forward to serving you.